TCG PokeVault (we, us, our) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit tcgpokevault.com.au or buy from us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Table of Contents

1. The information we collect

Contact and order details: your name, email address, phone number, billing and shipping addresses, and the products you order.
Payment information: we don’t store full card details. Card payments, when offered, are processed by our payment providers. For bank transfers, we see the details that appear on our bank statement, such as the payer’s name, the amount and the reference.
Account details: if you create an account, your username, contact details and order history. Your password is stored in encrypted form.
Messages: what you send us through our contact form, by email or through live chat, including any phone number you choose to give.
Vault list: the email address you use to sign up for drop dates and restock alerts.
Technical information: your IP address, browser and device type, and the pages you visit, collected through cookies and similar technologies.

2. How we collect it

We collect most information directly from you, for example when you place an order, create an account, contact us or join the Vault list. Some information is collected automatically when you use the Website. We may also receive information from our payment providers and delivery partners, such as payment confirmations and tracking updates.

3. How we use it

To process, ship and deliver your orders, and to take payment.
To contact you about your order, including order confirmations, payment details and shipping updates.
To answer your questions and provide customer support.
To manage your account.
To send you drop dates, restock alerts and offers if you have joined the Vault list. You can unsubscribe at any time.
To keep the Website secure, prevent fraud and improve how the Website works.
To meet our legal obligations, such as keeping tax and business records.

We only share personal information where it is needed for the purposes above. This includes:

Australia Post and other delivery partners, so they can deliver your order.
Payment providers, to process payments and refunds.
Our website hosting, IT and email delivery providers, who help us run the Website and send emails.
Our live chat provider, if you chat with us on the Website. If you message us on WhatsApp, WhatsApp’s own terms and privacy policy also apply.
Government bodies or others where we are required or authorised by law to share information.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers, such as hosting, email and live chat providers, may store or process information outside Australia, including in Europe and the United States. Where this happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

6. Cookies

The Website uses cookies to keep your cart and login working, to remember your preferences, to run live chat and to understand how the Website is used. You can block or delete cookies in your browser settings, but some parts of the Website, such as the cart and checkout, may not work properly without them.

7. How we protect it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including a secure (encrypted) checkout and limiting access to the people who need it. No method of transmission over the internet is completely secure, so we can’t guarantee absolute security.

8. How long we keep it

We keep personal information for as long as we need it for the purposes in this policy and to meet our legal obligations. For example, Australian tax law generally requires businesses to keep records of sales for five years. When we no longer need information, we take reasonable steps to delete or de-identify it.

9. Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us. We may need to confirm your identity first. If you have an account, you can also update your details at any time in My account.

10. Marketing

We only send marketing emails, such as Vault list updates, if you have signed up for them. Every marketing email includes a way to unsubscribe, or you can contact us and we will remove you from the list.

11. Questions and complaints

If you have a question or a complaint about how we handle your personal information, please contact us first. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

13. Contact us

Email sales@tcgpokevault.com.au or use our Contact Us page. You can also read our Terms and Conditions.

Privacy Policy